LiveOps Coordinator

iXie  was founded in 2011 and is a division of Indium, a global digital engineering company.

iXie – Indium’s Expertise in Interactive Entertainment – traces its humble beginnings to being born a game testing company in an evolving gaming market, ripe with opportunity. Leveraging Indium’s deep expertise in Digital Assurance, iXie hit the ground running for marquee customers as the preferred Gaming Quality Assurance partner.

Over a decade and several hundreds of titles later, today we are an end-to-end gaming services company that provides holistic, bespoke and cutting-edge gaming services across the game development lifecycle, using world-class tools and technology, and built by superlative, experienced talent from the world of gaming.

For which tasks (responsibilities)?

●              Build, plan, execute and implement offers, events, cosmetic content, and other live content

●              Provide live service excellence to our players

●              Collaborate with PMs, Content Designers, QV, marketing, production, and other Live Ops Coordinators to ensure that our content releases, event pacing and communication meet the highest standards

●              Review and suggest implementation optimizations by combining expert knowledge of the game’s content with understanding of players’ engagement and spend drivers

●              Handling TIDs and localization

●              Configuration of live events

●              Detailed documentation of events and campaigns

●              Communication with PMs, Designers, DDs, artists and the rest of the team

●              What's the necessary experience and skills?

Skills

●              Attention to detail & highly organized

●              Problem-solving - be able to quickly address issues that arise during live configurations and coordinate solutions across multiple disciplines

●              Result Driven - comfortable with fast-paced environments and able to learn new tools or processes quickly

●              Excellent oral and written communication skills

●              Passionate about games, what keeps players engaged, and what causes them to spend

●              A keen interest in F2P games, or a willingness to get familiar with the space

Experience:

●              Some live experience (desired, not mandatory) - would help speed up the onboarding into live tools

●              Cross-Disciplinary Collaboration

●              Knowledge or willingness to learn tools like JIRA, Excel