Player Support Agent with German - Video Games

Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry!

Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.

We are looking for Player Support Agents with excellent German and good English skills ready to join our growing team in Katowice, Poland.

For which tasks (responsibilities)?

• Provide superb Customer Support to players for game-related queries they may have.

• Use your investigator skills and troubleshoot players’ queries via a ticketing system. No phone calls taken!

• Collaborate with internal teams for project-related requests.

• Provide assistance to the developer by forwarding them important and key information from all the issues you handle with players.

• Become a master of the game that you are supporting.

What kind of professional are we looking for?

• Excellent German skills (C1).

• Highly communicative in English. Fluency in English is a plus!

• Availability to work full-time, 5 days a week including weekend-days (Saturday and/or Sunday).

• Flexibility in terms of shifts.

• Interest in video games.

• Strong written communication skills.

• Understanding of basic office applications.

• MS Office and Google suite knowledge would be a perk.

• Eligibility to work in Poland.

Why do we enjoy working here?

• Possibility to start immediately.

• Relocation support.

• Employment contract.

• Work on interesting gaming projects.

• Competitive salary.

• Paid holidays: 20 or 26 days a year depending on your employment history.

• Possibility to grow within the gaming industry.

• Benefits package-private medical care & MultiSport card.

• Free beverages & fresh fruits.

• Free parking spot.

• Friendly atmosphere.

• Chill-out zone with video games.

• Attractive referral program.

• Company parties.

• The casual and fun work environment.

• Pleasant location in the business area “Green Park”*

What are the conditions and bonuses?

*Due to COVID-19, successful candidates will be offered to work from home. Afterwards, the job will be performed from our Katowice office.

All eligible candidates will be required to take our German and English Language Tests to better evaluate their written skills.

Our recruitment team will conduct full online recruitment to accommodate those interested in applying.

Good luck and we look forward to meeting you!