Production Support Specialist

We are BoomBit, a leading Mobile Gaming company with a global audience of millions of players and over 1 billion downloads of our games since our inception in 2010. Our main games from the BoomBit Group include Hunt Royale, Dancing Line and Ramp Car Jumping. We’re a game developer and a publisher. With over 250 employees, we cover games of nearly any genre in the free-to-play (F2P) model on iOS and Android, and also on the Nintendo Switch. 

We have experts across publishing, user interface/experience (UI/UX), game design, monetisation, user acquisition (UA), creative, business intelligence (BI), quality assurance (QA), LiveOps, art and game development spread across and are continually looking to strengthen our team.

For which tasks (responsibilities)?

• Managing QA-related tasks

• Participating in the creation, development, and improvement of team products

• Tracking production activities and schedules of ongoing projects

• Supporting the Product Owner in task organization related to production

• Providing feedback to team members, assisting in resolving daily issues

• Managing the Discord community for team-produced games

• Conducting manual testing of games

• Monitoring reported errors from external sources (e.g., Discord)

• Investigating player accounts for any abusive behavior in the game (often reported by support or the community).

What kind of professional are we looking for?

• Minimum two years of experience in a similar position

• Advanced ability to conduct manual testing in mobile games

• Extensive knowledge of mobile gaming market trends and terminology used in games

• Very good familiarity with social media platforms: Discord, Steam forums, Twitch, Reddit

• Proficiency in Altassian Jira software and intermediate-level usage skills

• Ability to build relationships with users and engage in meaningful discussions about the product

• Independence in problem-solving

• Communication skills

• Ability to estimate work time (timeliness and efficiency)

• Organizational skills

• Upper to Intermediate level of English proficiency (both spoken and written)

• Passion for mobile games

Nice to have:

• Basic SQL knowledge.

What are the conditions and bonuses?

• Competitive salary based on experience and skills

• Stable employment condition

• Private medical healthcare

• Work tools provided (Computer/Monitor), everything to help you succeed

• Nice office in Gdańsk with garden, place for bicycles, with shower and fully equipped kitchen

• An interesting and creative and modern work environment

• Free parking spots next to our office, Public transport in close vicinity 2 minutes walk from a bus stop

• Direct communication with supervisors, non-corporate work culture

• Flexible working hours! Start between 7 and 10 AM it's your call

• Quarterly Team building events (optional) - excellent way for you and your team members to bond

• A creative environment that encourages knowledge sharing

• Table Tennis, board games, Fifa Tournaments, BoomBit Football and Barbecues during the summer

• Fun creative people to make your job more enjoyable

• International team with expertise from around the Mobile Games industry

Data Processing Notice (Ongoing recruitment process and future recruitment process)

https://boombit.com/assets/recruitment/dataprocessingnotice.pdf