Support Engineer

We are Magify, a young and ambitious product company.

Our all-in-one tool for game developers helps our partners achieve maximum product and marketing performance through a unique analytics system and parallel testing! Recently, we announced the release of our new SDK for integration with Unity. The latest Magify feature enables game developers to verify in-game purchases directly on the server, ensuring secure and reliable transactions for players.

We are a team of professionals, and each of us confidently takes responsibility for the results of our work. Magify is growing, strengthening with top talents and true experts in their field.

На какие задачи (обязанности)?

• Handle incoming customer requests: bug reports, integration questions, SDK setup, JSON-RPC API, analytics tools usage.

• Diagnose and resolve technical incidents, provide product-related consultations.

• Respond quickly to chats and tickets (within 15 minutes), multitask across several conversations.

• Translate feedback from clients to product and technical teams—and vice versa—in clear, user-friendly language.

• Develop a deep understanding of the platform architecture, including grabbers, ETL pipelines, and SDK.

• Collaborate with development, DevOps, and product teams to escalate complex cases.

• Participate in monitoring, log analysis, and root cause investigations.

• Maintain and update internal documentation and the knowledge base.

Какого профессионала ищем?

• 2+ years of experience in technical support, consulting, QA, analytics, or engineering.

• Understanding of BI/analytics platforms, ETL processes, APIs, and databases.

• Strong skills in working with logs, troubleshooting, and reading error stacks.

• Experience with monitoring and logging tools (e.g., Sentry, CloudWatch, Grafana, Firebase/AppMetrica).

• Basic knowledge of SQL.

• Familiarity with Jira or other issue-tracking systems.

Skills & Personal Qualities:

• Excellent communication skills in Russian and English (spoken and written).

• Ability to explain technical concepts in simple terms to non-technical users.

• Attention to detail and clear communication.

• Proactive, organized, and able to handle large volumes of information.

• Initiative in identifying recurring issues and suggesting improvements.

Что для нас важно в человеке?

Nice to have:

• Familiarity with Python, JavaScript/TypeScript, C# (Unity); ability to read code.

• Experience with Kubernetes and microservices architecture.

• Scripting skills (bash, Python) for automation.

• Participation in presales activities; understanding of sales processes.