Delivery Manager - Live Operations

Responsibilities:

• Owning and managing the backlog of all requests coming from live operators and vendors through Tech support, Commercial and external Testing laboratories.

• Leading review meetings together with product team to analyze and distribute requests to responsible team.

• Working closely with different departments in the company to build roadmap for delivering all requests based on their urgency, teams’ capabilities and capacity.

• Communicating regularly with commercial and operations teams, providing them with clear updates of ongoing progress of high critical requests from the backlog.

• Working with development and dev ops teams to ensure the readiness of new version releases on production across all data centers.

• Building weekly and monthly reports to represent an overview of ongoing and planned work for requests in Live Operation pool and upcoming company releases.

• Suggesting advancements to workflows and service requests to improve automation and reduce manual work.

• Participating in the driving of improvement of ways of working, standards, and principles

What We're Looking For

• Requirements:

• High proficiency in English, excellent oral and written communication in English is a must

• 2+ years of software project management experience.

• Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and experience.

• Experience with JIRA and Confluence is a must. Experience with other Atlassian products is advantage.

• Advanced proficiency in enterprise ticketing systems (ServiceNow and Freshservice preferred).

• Experience with change management policies implementation is a benefit

• Proactive, detail-attentive individual; self-motivated, goal oriented, team player.

• Exceptional interpersonal skills, open-minded, out-of-the-box thinker.

• Ability to communicate equally well with clients, managers, team leaders, developers.

• Ability to motivate and drive colleagues towards success.

• Able to comprehend any business-related information from various sources (such as BI, media, etc.)

• Excellent analysis skills.

• Exceptional presentation skills.

• Capable of handling and managing multiple projects – excellent multitasking skills are must

• Any Scrum Master, PM or PO certification is a benefit

Travel Expectations

• None

Additional Information* Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.