Community Manager

Stratosphere Games GmbH,Posted 1 month ago

Senior

Full time

Negotiable

Remote, Berlin

Berlin-based Stratosphere Games is a nearly 60-person strong game development studio formed by gaming veterans from Splash Damage, Wargaming, Huuuge Games, Nexon, Smilegate and Ubisoft. Stratosphere Games works with partners worldwide to deliver AAA-quality MMO games for mobile devices and beyond. Backed by their own development architecture, FRAMEWORK, we create next-gen experiences for your pocket, with a strong focus on high-end production values, leading-edge multiplayer features, innovate engagement and retention elements. Become part of the Stratosphere Games family, get in contact or play our awesome games.

For which tasks (responsibilities)?

Stratosphere Games is an AAA mobile game developer based in Berlin, Germany, looking for a Community Manager to support the development of existing and upcoming projects.

As a Community Manager of our upcoming mobile game, you will be responsible for building up a new Community, while managing various communication channels. You will ensure a good bi-directional flow of information between players and the product team. 

  • Community Building - Create and realize the project’s Community Strategy to build up our community and develop a trustful, long-time relationship. 

  • Social Media Management – Select and maintain Social Media channels of the game 

  • Communication Management - Plan and conduct the game communication together with live Ops & Marketing team 

  • Event Organization – Prepare and conduct in-game and external Community events with the team 

  • Information Management – Identify important Community topics to focus on, and aggregate feedback data to extract meaningful recommendations for our team pro-actively 

  • Analytics – Compose regular reports with meaningful KPI 

  • Risk Management – Identify potential risks and prepare mitigations. Manage user conflicts and negative product feedback in a professional, empathic way. 

What is important for us in a person?
  • Minimum of 4 years of Community Management experience 

  • Knowledge of the latest social media (tools) and online trends 

  • Previous experience working with a game community 

  • Strong interest in games, especially mobile games. Strategy game interest, a big plus. 

  • Ability to bear responsibility 

  • Excellent communication and interpersonal skills (verbal and written skills) 

  • Excellent organizational skills 

  • Creative mindset, out-of-the-box thinking 

  • Knowledge in using the analytic tools 

  • Experience with photo/video/podcasting editing 

Why do we enjoy working here?
  • A friendly and motivated international team to collaborate with for achieving

  • breakthroughs together

  • Work on innovative and thrilling AAA quality mobile games

  • A large, open office space right in the heart of Berlin Mitte, surrounded by amazing (and not pricy) restaurants

  • Free coffee, water & beer are available in the office

  • Be part of a great and stable-growing company with a friendly, but always challenging, work philosophy

  • A mixture of office and remote work

  • BVG-Ticket

  • Supplementary health insurance

  • Urban Sports Club

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