Community Manager

At 16 Tons Entertainment, we’re the Studio behind Emergency HQ, a profitable growing mobile game. We are a veteran Studio with 30 years of history and are developing original games based on our own IP. We’re looking for a talented Community Manager who can be our link to the players and take charge on initiatives to strengthen our community.

What are you working on?

• The name of the project(s): EMERGENCY HQ
• At what stage of the project(s)? Live-Ops
• Genres: Strategy, Puzzle
• Platforms: iOS, Android

For which tasks (responsibilities)?

You are the bridge between players and developers, ensuring that players feel heard, engaged and excited about what’s coming next. You’ll play a key role in defining the community strategy for Emergency HQ and shaping our relationship with the players. If you love strategy games, have a passion for player communities and know how to create engaging content, this is the perfect role for you!

Your Responsibilities:

• Channel Optimization: Set up an official Discord server and optimize existing social media channels

• Social Media & Content Strategy: Create and execute in-depth content plans, including calendars tailored to our audience

• Community Vibes & Engagement: Take the lead on our platforms (e.g. Discord), creating a welcoming environment, moderating discussions and promoting player interactions

• Content Creation: Draft engaging posts, in-game news, changelogs, updates, event announcements and player guides

• Player Events Coordination: Organize and manage community events, contests and in-game activities that promote player involvement and satisfaction

• Feedback-Integration: Be the bridge between players and developers, colleting feedback to help shaping the next update

• Metrics & Optimization: Track KPIs for engagement and sentiment, using data insights to enhance community strategies

• Support: Help players directly with issues and report technical problems to the development team.

What kind of professional are we looking for?

• Experience: Proven experience in gaming community management, social media or content creation

• Proficiency: Skilled in planning, creating and publishing content across platforms with a sharp, strategic approach

• Hands-on with Discord & Community Platforms: skilled in structuring community initiatives and implementing moderation policies

• Gaming Enthusiast: Deep understanding of game mechanics and gaming culture, especially with strategy or mobile games

• Organized & Detail-Oriented: A Pro at managing multiple calendars, strategies and events with attention to detail

• Data-Driven: Experience in tracking and analyzing metrics to optimize community interactions and retention

• Creative & Player-Focused: Crafting content and strategies that attracts players

• Language: Very good skills in English and German (written & verbal)

Why do we enjoy working here?

• Be part of an internationally growing team dedicated to creating games that players love.

• Enjoy a flexible work environment: Hybrid, or from our Berlin office.

• Competitive compensation.

• Opportunities to contribute meaningfully to the game’s growth while nurturing a large player community