Community Partnership Specialist

Gear Games is an operated Game Development Studio with offices expanding globally.

We have an experienced, international team of developers working on top-grossing titles played by millions of casual and core gamers. We are growing our in-house projects and also collaborate with world-class partners on exciting titles like WWE Champions, Legends of Runeterra, Angry Birds Match, Marvel Strike Force, Star Trek Fleet Command.

We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, but that's just the start! Commitment to our people is our real strength and the key to our success.

Our offices:

In Vietnam:

• 125D Minh Khai, Hai Ba Trung, Hanoi

• 52 Nguyen Van Linh, Hai Chau, Danang

• 561A Dien Bien Phu, Binh Thanh, Ho Chi Minh

In Italy: Via Giuseppe Mazzini, 9, 20123 Milano MI

For more information, please visit our:

• Website: https://www.geargames.com/

• Facebook: https://www.facebook.com/geargamescompany

• LinkedIn: https://www.linkedin.com/company/gear-games/

For which tasks (responsibilities)?

• Find new influencers to work with (directly or via agencies).

• Build and manage relationships with influencers to create engaging content and campaigns across platforms like YouTube, Twitch, and social media.

• Oversee influencer events, giveaways, and promotions.

• Provide exceptional customer support via social media, email, and live chat.

• Work with the product, marketing and design teams to make sure to capture user feedback and reply with actionable insights.

• Collect customer feedback to improve the game and support processes.

• Engage with the community, and foster positive discussions.

• Track KPIs such as influencer engagement, community sentiment, and customer support

What kind of professional are we looking for?

• Fluent in English (both written and spoken), with strong communication skills.

• Be a gamer: a requirement is to have played heavily midcore card games (like Hearthstone Battlegrounds, Marvel Snap, Magic the Gathering etc..). The job requires you to play Arcane Rush and other competitor games on a daily basis

• Prior experience in influencer marketing, customer support, or community management is a plus but not required. Fresh graduates with a passion for gaming are encouraged to apply.

• Strong problem-solving abilities and the ability to resolve customer issues effectively and empathetically.

• Basic knowledge of influencer marketing and social media platforms (YouTube, Twitch, Instagram, etc.).

• Ability to multitask and manage different projects in a fast-paced, dynamic environment.

• Work Location: 

  • Milan, Italy

Why do we enjoy working here?

At Gear Games, we value talent and strive to create an engaging and caring working environment as we appreciate our employee's hard work and dedication. We understand that mental health is as important as financial well-being, we offer an attractive compensation and benefit package as well as so many fun and exciting activities to engage employees and boost their topmost creativity and productivity at work, including but not limited to:

• Competitive salary and attractive performance bonus, profit sharing

• Welfare voucher, lunch tickets

• Mental health care services

• Relocation package and support when moving geographic locations to join Gear Games

• Flexible working time and hybrid work environment

• Exciting internal activities