Customer Support Manager

G5 Games is a game developer and publisher headquartered in Stockholm, Sweden. We have over 900+ talented professionals worldwide who work remotely in one of our 10 locations. More than 20 years ago, the company became one of the first mobile game developers in the world. 

You may know us from hit projects like Sherlock, Hidden City®, Mahjong Journey®, The Secret Society®, the Jewels series, and many others. 

We are currently looking for an experienced Customer Support Manager to join our art team and work on scenes for HOG projects. Do you have what it takes? Apply now! 

For which tasks (responsibilities)?

• Delivering support to customers by providing information in response to inquiries via helpdesk;

• Monitoring customer complaints and store reviews. Answering customer complaints at the app stores;

• Creating FAQs and user guidelines. Posting them to company's website and helpdesk;

• Processing customer feedback and escalating issues that require further investigation.

What kind of professional are we looking for?

It’s important to us:

• Upper-intermediate/advanced level of English is a must;

• Good writing skills. Be able to compose easy-to-understand instructions and polite replies to customer complaints in English;

• Excellent communication skills;

• Be responsible, patient and self-motivated.

Would be a great bonus:

• Education in the field of PR and Communication;

• Basic knowledge of HTML, Facebook, Twitter;

• Experience in casual gaming.

What are the conditions and bonuses?

• The opportunity to bring your ideas to life in an international company with a multimillion audience: G5 games are played by 250 million users worldwide.

• Official employment in one of our locations: Armenia, Georgia or Kazakhstan.

• Maintaining a work-life balance of employees: remote work and flexible hours, sports reimbursement, and health insurance payment.

• Charitable activities: you can initiate your own project with the company's support or participate in G5 Charity events.

• Opportunities for professional development: access to resources for creating your own projects within R&D, an internal educational platform, and training webinars covering various specialties.

• Bonus system: project profit bonus for project teams and a performance share program for key employees.

• Language courses: free English lessons, speaking clubs for all proficiency levels, and free study language of the country of relocation.

• Entertainment: corporate events and team buildings, master classes for adults and children, webinars with guest speakers, coffee talks, quizzes, and contests.

  Please be aware that the email correspondence with G5 Games representatives is conducted via g5.com only.