Customer Support Representative* German
Gameforge AG,Posted 3 weeks ago
We are one of the leading publishers of free-to-play online games based in Karlsruhe, Germany.
As a gamer filled team, we support and monitor most of our MMO games, such as AION, Swords of Legends Online, assist players and provide feedback to our internal game teams.
As an experienced Customer Support Representative*, you are assisting players with all game related issues from lost items to technical troubleshooting. You are also responsible for monitoring our games and making sure that everyone plays fairly with each other.
Please submit your application in English
Karlsruhe | hybrid working | full-time | from now
For which tasks (responsibilities)?
You process player enquiries in our internal support system
You monitor our game worlds and analyse suspicious behaviour
You analyse user data and ensure that our players have the best possible experience in our games
You actively help us to shape our internal processes and formulate new approaches to solving problems
You document bug reports and forward them to the appropriate departments
You are in direct contact with our customers and provide live support
What kind of professional are we looking for?
You have experience in dealing with customers, ideally in the field of online games
You have native level (C2) German language skills, both written and spoken, and excellent written communication skills
You have strong analytical skills that allow you to spot anomalies and patterns
You can also handle and analyse large amounts of data in Excel or databases
What is important for us in a person?
You live for online games and know the ins and outs of games
You enjoy sharing information with others and find it easy to explain things in detail
You know how to handle complex tasks without losing your cool
Why do we enjoy working here?
An international company awaits you! English is our company language, as employees from over 35 nations are part of our team
The future's hybrid! Together with your manager and team, you can arrange how you split your time working from home or at the office
Where colleagues become friends! Regular team events and an open company culture
We put our complete trust in you! Through freedom to choose things like flexible assignment of working hours and personal responsibility for your own work