Customer Support Specialist

Ansvery,Posted 1 month ago

Full time

Negotiable

Remote

Ansvery is an outsourced customer support service created in 2012.

We provide 24/7 expert performance for app and game product companies to ensure profound customer experience and brand loyalty. Our ultimate goal is to build effective relationships between developers and users.

Our clients trust us to maintain high standards of communication and uphold the reputation of the brand. We help them find their unique voice and stand out from the competition.

Ansvery is a team of dedicated professionals who take pride in the quality of their work. At the moment, the company has multiple offices and a network of remote agents supporting projects of different genres and complexity. We are looking for new teammates who will share our passion for excellent service, our love for learning, and our desire to be of assistance.

Team size and structure?

80

For which tasks (responsibilities)?
  • Know the projects you'll need to support inside out;

  • Help users get the hang of game or app mechanics (no voice calls, only written messages);

  • Solve user issues timely and efficiently;

  • Respond to user reviews in mobiles stores (App Store / Google Play).

What kind of professional are we looking for?
  • You have a good grasp of written English (B2 / Upper-Intermediate);

  • You can express your thoughts clearly and be persuasive in Russian and English;

  • You are tech-savvy and good with MS Office, various messengers, Google services, etc.;

  • You are attentive to detail, resilient, and can process a large amount of data;

  • You are keen to learn, improve your skills, and share your knowledge with others.

  • You are ready to do a small test assignment.

Why do we enjoy working here?
  • You can work remotely;

  • 12-hour shifts 2/2;

  • Training programme aimed at enhancing your professional and soft skills;

  • Career opportunities - we are always enthusiastic about our employees' initiative;

  • A friendly team of reliable professionals dedicated to their work.

Ansvery

Company type: outsource

Employees: 51-200

Platforms: PC, Mobile, Browser, Social, iOS, Android

https://ansvery.com/

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