Delivery Manager

I. MAIN DUTIES AND RESPONSIBILITIES  

• Owning and leading the delivery roadmap for specific regions including provider connection requests, new provider launches, and new product or product change implementations. 

• Working closely with different departments in the company to coordinate, report, and supervise the delivery progress of the overall roadmap for the assigned region. 

• Communicating regularly with operators and vendors, providing them with clear and regular updates during the whole delivery life-cycle. 

• Assisting in the planning of incoming requests and projects, as well as assisting in any capacity to streamline the delivery of projects. 

• Leading kick-off and status meetings to communicate project objectives, results, and expectations to the development and operation teams. 

• Collaborating with various collaborators to guarantee the preparedness of diverse environments for deployment and testing by anticipated internal and external teams for designated regions. 

• Finding opportunities to improve delivery predictability, efficiency, and quality. 

• Participating in the driving of improvement of ways of working, standards, and principles. 

• Maintain visible communication with immediate manager, with respect to work undertaken and ensure that performance standards/expectations should not get breached. 

• Regularly update and consult with direct manager regarding ongoing tasks and projects. 

• Provide timely progress reports and seek mentorship as needed to ensure efficient workflow. 

• Attend & supply to team huddles, meetings & ad hoc meetings when required. 

• Assist in additional tasks and projects as assigned by supervisors or management to support the achievement of department and interpersonal goals. 

II. INFORMATION LINKS AND RELATIONSHIP

• In their everyday work the Delivery Manager reports to their boss or to the Managing Director of the Company, according to the approved Company’s interpersonal chart. 

• Work closely with all relevant parties both inside and outside of the company. 

II. REQUIREMENT 

• High proficiency in English and excellent oral and written communication in English are a must. 

• 2+ years of software project management experience. 

• Experience with JIRA and Confluence is a must. Experience with other Atlassian products is an advantage. 

• Experience with organisational change policy implementation is a benefit. 

• Proactive, diligent individual; self-motivated, goal-oriented, excellent teammate. 

• Outstanding social skills, open-minded, out-of-the-box thinker. 

• Ability to communicate equally well with clients, managers, team leaders, and developers. 

• Ability to empower and drive colleagues towards success. 

• Able to comprehend any business-related information from various sources (such as BI, media, etc.). 

• Excellent analysis skills. 

• Outstanding presentation skills. 

• Capable of handling and leading multiple projects – excellent multitasking skills are a must. 

• Any Scrum Master, PM or PO certification is a benefit.