Retention Manager

Мы — iGaming-компания на солнечном острове Кипр. Мы создаём высоконагруженные развлекательные платформы для международных рынков.

For which tasks (responsibilities)?

• Build and optimize user communication flows (email, push, in-app, etc.);

• Develop and implement retention strategies for key audience segments;

• Test hypotheses, analyze user engagement and behavior (retention rate, churn, LTV, etc.);

• Work closely with analytics, marketing, and product teams;

• Manage trigger-based, automated campaigns via CRM platforms (Braze, Mindbox, Salesforce, etc.);

• Monitor the effectiveness of activities, create reports, and suggest improvements.

What kind of professional are we looking for?

• At least 1 year of experience in a Retention/CRM/Lifecycle Manager role;

• Confident use of CRM platforms and marketing automation tools;

• Skills in user segmentation and creating personalized communications;

• Experience conducting A/B tests and analyzing results;

• Ability to work with analytics: creating reports, reading dashboards, knowledge of key product metrics;

• Proficient in Excel/Google Sheets;

• Willingness to take responsibility for results and not be afraid to test new ideas;

• English language skills — at least Intermediate (working interface, teams, documentation).

What is important for us in a person?

Preferred:

• Experience in iGaming, FinTech, EdTech, e-commerce, or other product companies;

• Understanding of behavioral analytics and customer journey;

• Skills in SQL or BI systems (Power BI, Tableau, etc.);

• Experience implementing retention campaigns with gamification elements;

• Creative thinking, willingness to propose and implement unconventional ideas.

Why do we enjoy working here?

• Office in the center of Limassol;

• Minimum bureaucracy — maximum freedom, flexibility, and speed;

• The opportunity to implement your ideas, test, fail, and succeed;

• Professional growth and a transparent path to financial development if you're ready to take responsibility;

• A warm, honest team that's pleasant to work with and makes you want to come in every morning;

• Plus: snacks, hangouts, a cozy atmosphere that you won't want to leave.

What are the conditions and bonuses?

The company compensates up to 100 euros per month for learning foreign languages ​​(not only English). It is also possible to partially compensate for sports, courses and professional events. If we are talking about, for example, a specialized conference, we are ready to discuss both full and partial compensation - such things are always considered individually. In general, we are flexible and open to suggestions if they contribute to your development.