Technical Support Engineer

Area of Games , Posted 2 months ago

Middle

Full time

We are looking for a Technical Support Engineer to join the development team of a global payment ecosystem for the gamedev industry.

For which tasks (responsibilities)?
  • Configuring and maintaining the payment system (operations support);

  • Informing partners about issues, outages, and scheduled maintenance;

  • Monitoring and responding to incidents;

  • Onboarding new partners, including both merchant clients and payment solution providers;

  • Communicating with system administrators, developers, and product managers;

  • Assisting with reconciliations and analyzing discrepancies.

What kind of professional are we looking for?
  • 3+ years of experience in e-commerce;

  • Proficiency in SQL;

  • Experience in payment services or major digital service merchants;

  • Understanding of bank card payments and other payment methods;

  • English level Intermediate or higher.

Why do we enjoy working here?
  • Flexible work schedule with the ability to adjust working hours and work remotely from any city;

  • A strong internal community: we are all passionate about what we do;

  • A growth-oriented environment: work alongside top professionals and benefit from a well-developed mentorship system;

  • Competitive salary based on interview results.

Area of Games

Company type: product

Employees: 501-1000

Platforms: PC, Mobile, Console

Genres: Adventure, Role-playing, Shooter

View all vacancies from Area of Games
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