3rd line Support Engineer

You’re a 3rd line Support  Engineer and you want to pimp up your career? Welcome home buddy!

If you are interested in applying, please go to: https://careers.playsoftgames.com/jobs/1388023-corporate-infrastructure-3rd-line-support-engineer

At Playsoft, you’re going to boost your career and learn how to be a better version of yourself.

We have set up a work environment centered on your career and skills development. That translates into:

• A mentor assigned to you. He will spend time weekly with you to help you grow

• A career plan, with clear goals to achieve for your yearly promotion Internal trainings (“Dojos”) and external trainings to help you acquire new skills

• A very agile methodology where you can set your goals, see your progress and resolve the problems with the help of your team

• Technical meetings to exchange with your peers, share your knowledge, learn from them.

We strongly believe in Team Alignment, Continuous improvement, and Transparency. These aren’t just words on a wall, we put that into action with:

• Weekly All hands meeting (“Asakaï”). Our Top management shares with the all company every Monday morning all information, news, and data about the company

• It’s followed every Tuesday by a Q&A session. All questions are welcomed and answered

• You will anonymously rate your experience as an employee weekly (takes only 3 minutes) so that your leaders can work on improving your work environment to make Playsoft the best place to work.

If you want to accelerate your career you are in the right place.

At Playsoft, we develop Games and People. Join us!

With us, you’ll have quick access to managerial responsibilities or to field expertise. You’ll evolve in a laid-back multinational and multicultural environment (colleagues from Poland, France, Spain, Russia, Ukraine, Mexico, US, you name it!), and participate in fun company events and getaways.

==> About the role:

In 2021, Product Madness acquired Playsoft, a game studio that is at the heart of developing the next generation of games for Product Madness. One primary focus of this role is to make sure it’s business as usual for Playsoft as we look to integrate and consolidate applications and platforms across the Playsoft/Product Madness tech stack. The role is broad but that’s because we’re more focused on motivated and passionate people who want to grow and thrive with the business. You will need core capabilities in key technologies such as Google Workspace, email security and SSO as you’ll be an escalation point for IT support but given the freedom to become a strong all rounder or SME in a specific technology.

For which tasks (responsibilities)?

• Being escalation point for IT support

• Integrating Playsoft into the Product Madness tech stack

• Documenting policies and procedures

• Google Workspace administration

• Recommending process and security improvements

• SSO/MFA onboarding

• Managing P1/P2 incidents

• Own Change Management

• Finding synergies with the wider business (Big Fish, Aristocrat, Plarium and Pixel United)

• Autonomy to define your own future

What kind of professional are we looking for?

• In depth knowledge of Google Workspace

• Knowledge of Email Security (preferably Mimecast)

• Experience in Change Management

• Experience with MFA solutions (preferably Okta)

• Excellent communication and interpersonal skills

• Experience with Atlassian JIRA, Confluence and Crowd is advantageous

• Excellent organizational skills and ability to prioritize workload

• Solid understanding of Agile and ITIL methodologies

• Ability to influence, negotiate and constructively challenge to achieve productive solutions

• Excellent root cause analysis, problem solving, continual improvement and troubleshooting skills

• Excellent critical thinking and solution creation skills

• Degree in Computer Science or equivalent

• A few years relevant industry experience

What is important for us in a person?

• Driven, motivated and hardworking

• Excellent communication skills, both written and verbal are a must

• Possess excellent analytical and problem-solving skills and have a can-do attitude

• Attention to detail is a must

• Work independently and as part of a team

Why do we enjoy working here?

• Attractive salary based on your experience and skills

• Career plan with yearly promotion and an internal mentoring program, to support your growth

• Private medical care

• Pension plan

• Flexible working hours

• Public transport in close vicinity (Bus, SKM, and Tram stations a few minutes away from the office)

• A modern and spacious office filled with arcade cabinets, board games, darts, consoles, terraces, and summer barbecues

• Fresh fruits, tea, coffee, and drinks

Please apply via: https://careers.playsoftgames.com/jobs/1388023-corporate-infrastructure-3rd-line-support-engineer