Risk Fraud and Payments Analyst

Key Responsibilities:

Fraud Detection and Management:

• Handle all actions following account blocks flagged as ‘Fraud,’ ensuring proper follow-ups and tracking to maintain business continuity and customer contact.
• Conduct investigations into suspected 1st-party misuse, account compromise, or facility fraud cases.
• Identify and investigate complex or high-risk fraud cases using advanced fraud detection tools and data analysis.
• Evaluate daily fraud indicators, alerts, and referrals to distinguish genuine customers from fraudulent activity.

Payments Processing:

• Process, reject, or approve player withdrawals in compliance with company SLA standards.
• Address and resolve internal escalations and queries related to missing deposits, withdrawals, or customer payment issues.
• Liaise with 3rd-party payment providers to enhance investigations and resolve player issues promptly.

Customer Support and Complaints Resolution:

• Manage and resolve escalated player complaints, ensuring service standards remain exceptional throughout the customer journey.
• Compile evidence and documents to respond to complaints raised by regulatory bodies like the MGA or UKGC regarding fraud, payments, and risk.

Policy and Process Improvement:

• Review and propose updates to risk, payments, and fraud procedures to enhance customer friendliness and operational efficiency.
• Actively contribute to improving internal processes and recommending robust system improvements to prevent fraud.

Compliance and Collaboration:

• Liaise with both AML and Safer Gambling teams to identify emerging threats and devise mitigation strategies.
• Raise suspicions of organized crime, syndicates, impersonation, AML/CFT threats, or proceeds of crime to the AML Team/MLRO.
• Ensure KYC documents submitted by players are properly vetted and comply with company standards and SLA timelines.

Training and Development:

• Assist in cross-training team members to enhance departmental capabilities.
• Share knowledge and expertise to promote a unified and effective team environment.

Market Awareness:

• Stay updated on the latest Payments technologies, fraud trends, tools, and regulatory changes.
• Actively participate in industry discussions to ensure best practices in fraud prevention and risk management.

What We're Looking For

What We're Looking For

• At least 1 year of previous experience in the iGaming industry working in payments,  fraud or any related position.
• Knowledge about online fraud prevention, payment systems, AML/CFT regulations and understanding of KYC.
• Able to work under pressure and within a dynamic multi-cultural environment.
• Excellent problem-solving and communication skills in English (spoken and written)
• Efficient and organized
• Results-driven and a "go getter" mentality
• Flexibility to work shifts, including evenings and weekends
• Previous experience working with fraud detection tools would also be considered an asset.
• Attention to detail and the ability to manage multiple tasks simultaneously.
• Collaborative mindset with a commitment to building strong relationships across teams.

Travel Expectations

Additional Information

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.