Middle
Pełne zatrudnienie
Praca zdalna
About us
Severex is a mobile gaming company creating engaging casual and puzzle games enjoyed by millions of players worldwide.
We’re looking for a Customer Support Specialist who will help ensure our players get a smooth and positive experience — from their first install to their last puzzle solved.
Nad czym pracować?
- Gatunek: Gry logiczni, Gry słowne
- Platformy : Mobile, iOS, Android
Na jakie zadania (obowiązki)?
Respond to players’ inquiries via Zendesk and e-mail
Monitor and reply to reviews on the App Store and Google Play
Collect and analyze player feedback to identify common issues and suggestions
Communicate with QA, Product Managers, and Developers to report bugs and improvements
Create and maintain FAQs and other player support documentation
Represent the company’s voice and tone in all communications
Jakiego specjalisty szukamy?
Experience in customer or player support (preferably in mobile apps or games)
English level: Upper-Intermediate or higher
Excellent written communication skills — clear, friendly, and empathetic tone
Knowledge of Zendesk, JIRA, Confluence
Strong attention to detail, patience, and ability to handle repetitive tasks
Co jest dla nas ważne w człowieku?
Responsible, self-organized, and reliable
Dlaczego u nas przyjemno pracować ?
Work in a creative environment
Flexible schedule and remote-friendly setup
Involvement in projects reaching millions of players
Growth opportunities within the company
Severex
Rodzaj firmy: developer, publisher
Pracownicy: 51-200
Platformy : Mobile, iOS, Android
Gatunek: Gry codzienni
Wszystkie oferty pracy Severex
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